Explain Identity to your customers

Answer customer questions about ID verification and Stripe Identity.

If you use Stripe Identity for ID verification, copy and customize these questions and answers to create Frequently Asked Questions (FAQs) around ID verification. To obtain Stripe logos, badges, and buttons for your site, visit the Media assets section on stripe.com.

Pre-approved content

In your Stripe Identity FAQ, address the following questions by using the provided pre-approved copy:

How does identity verification work?

What are the best practices for a successful verification?

Who has access to my verification data?

Open-ended questions

For the following questions, provide your preferred answer:

Question	Additional information
Why am I asked to verify my identity?	Provide your preferred answer. Some users might be hesitant to share their ID information, so it’s important to help them understand why you’re asking for this information
Why was I rejected?	You might want to offer alternative methods for verification if a user disputes their results.
Can I get verified using a different method?	Privacy laws might require you to provide an alternative verification process that doesn’t use biometric technology if the user doesn’t consent to use of their biometric information. Consult your legal counsel for regional requirements.
How can I access or delete my verification data?	Provide your data privacy process. The Identity API has a redaction endpoint that allows you to delete the verification data that Stripe Identity stores on behalf of your business. For example, you can use this tool to meet your deletion requirements when an end-user from Europe or California asks you to delete their data, or when you collect an ID from a country such as Germany that requires you to delete an ID card upon completion of the verification even if there’s no deletion request from the end user. If you’ve created additional copies of a user’s data, you might also need to delete these as well. Stripe doesn’t delete data on your behalf when we store the data as your processor, even if your end-user asks us to, because we recognize you must conduct your own legal analysis on whether deletion is appropriate. If your end-user reaches out to us requesting deletion, we’ll respond to the request with respect to any data that we hold as data controller, and also recommend the end-user reach out to you to request deletion. Likewise, remind any of your end-users who request deletion to also reach out to Stripe, because we’re also holding verification data as an independent controller. They can also contact us if they want to opt-out of Stripe using their biometric data. They can contact us at privacy@stripe.com. Learn more about privacy considerations for handling ID verification data as a business.