Disputes
Learn about disputes, how they work, and what you can do to prevent them.
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.
To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment. This pulls the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.
To help our users submit the best possible response for each dispute, Stripe guides you through the process within the Dashboard. Here, you can provide the appropriate text and images for the dispute reason, and your counterargument. If you need help with a dispute, contact support.