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Customer self-service with a customer portal

Allow your customers to manage their own accounts and subscriptions.

Provide self-service functions to your customers by setting up a customer portal. You can configure it entirely in the Dashboard, or use the API to implement more advanced features, such as multiple configurations for different customers or for connected accounts.

You can automate many of your customer interactions by combining a customer portal with customer communications controlled by Stripe Billing automations. You create and manage automations in the Dashboard.

Get started with the customer portal

Set up a customer portal
No code
Create and configure a customer portal using the Dashboard.
Integrate a customer portal
API
Customize and integrate a customer portal using code.
Streamline customer portal interactions
API
Set up custom links to specific self-service actions by coding customer portal flows.

Customer portal features

A customer portal allows your customers to self-manage their payment details, invoices, and subscriptions in one place.

See what your customers can do in the customer portal

Key customer portal features

  • Download invoices
  • Update payment methods
  • Cancel a subscription
  • Update customer information
  • Upgrade and downgrade subscriptions

View demo
Feature Description

Customer management

Offer your customers a self-serve method to:

  • Update billing information, including their tax IDs
  • Update payment methods
  • Update subscriptions
  • Cancel subscriptions immediately or at the end of the current billing period
  • Pay, download, and view current and past invoices
Cancellation deflection Reduce churn by offering your customers a coupon when they try to cancel their subscription. Customers who cancel anyway can share why. You can collect those reasons through webhooks or Stripe Sigma.

Interoperability

Use the portal with other Stripe products:
Localization support Automatically localize the portal based on your customers’ preferred language. To view a localized version of the portal, set your browser’s default language to the language you want to preview. See the full list of supported languages in the table below.
Customized branding Configure the portal to match your branding, including your icon, logo, colors, and business information.
Payment methods Manage payment methods to make it convenient for your customers to pay you. See the full list of supported payment methods. Read the payment methods guide to learn more.
Invoice-only support Yes. You don’t need to use subscriptions for the customer portal to be useful for your business and your customers. To preview invoicing management in the portal, complete the following step
  1. Create a sandbox in the Dashboard (nothing you do in a sandbox affects your live setup).
  2. Go to the Customers page, and select a customer.
  3. Create a new invoice for the customer.
  4. Click Actions, then Open customer portal. For security reasons, the quick view option isn’t available for live mode customers.
Language support Languages supported by the customer portal
  • Bulgarian (bg)
  • Chinese Simplified (zh)
  • Chinese Traditional—Hong Kong (zh-Hant-HK)
  • Chinese Traditional—Taiwan (zh-Hant-TW)
  • Croatian (hr)
  • Czech (cs)
  • Danish (da)
  • Dutch (nl)
  • English, US (en)
  • English, UK (en-GB)
  • Estonian (et)
  • Filipino (fil)
  • Finnish (fi)
  • French, France (fr)
  • French, Canada (fr-CA)
  • German (de)
  • Greek (el)
  • Hungarian (hu)
  • Indonesian (id)
  • Italian (it)
  • Japanese (ja)
  • Korean (ko)
  • Latvian (lv)
  • Lithuanian (lt)
  • Malay (ms)
  • Maltese (mt)
  • Norwegian Bokmål (nb-NO)
  • Polish (pl)
  • Portuguese, Portugal (pt)
  • Portuguese, Brazil (pt-BR)
  • Romanian (ro)
  • Russian (ru)
  • Slovak (sk)
  • Slovenian (sl)
  • Spanish, Spain (es)
  • Spanish, Latin America (es-419)
  • Swedish (sv)
  • Thai (th)
  • Turkish (tr)
  • Vietnamese (vi)
Stripe Connect compatibility The customer portal works with Stripe Connect. If you’re using the customer portal with Stripe Connect, make sure you configure the customer portal for the platform instead of a connected account.
Ephemeral sessions Portal sessions are temporary. New portal sessions expire after a 5 minute period. If a customer uses it within that time period, the session expires within 1 hour of the most recent activity.

Customer portal limitations

The customer portal has the following limitations:

  • If subscriptions use any of the following, customers can only cancel them in the portal. They can’t update these subscriptions.

    • Multiple products
    • Usage-based billing
    • Sending invoices for collection. Read more about the collection_method parameter. If you use the Dashboard to create the subscription, you make this selection in the Payment method section.
    • Unsupported payment methods

  • Customers can’t update or cancel subscriptions that currently have an update scheduled with a subscription schedule.

  • Customers can only modify subscriptions if the new price has the same tax behavior as the initial price. Additionally, no modifications are allowed if the tax behavior is unspecified, even if the tax behavior of the new price is unspecified. Learn more about the tax_behavior parameter and how it relates to subscriptions.

  • The portal displays the payment method section if the session allows for payment method management, even if the portal doesn’t support the customer’s default payment method.

  • Customers can’t define multiple Prices with the same product and recurring.interval values. For example, to offer a magazine for 4.00 USD per month regular price and 3.00 USD per month for students, create a separate student magazine Product version.

  • Customer modifications to a trialing subscription will end the free trial and create an invoice for immediate payment.

  • When you allow customers to switch plans, you can specify a maximum of 10 products for them to choose from.

  • Displaying the portal inside an iframe isn’t supported.

Supported payment methods

Payment method Description Currencies Business location Limitations
ACH Direct Debit (us_bank_account) Stripe users can receive bank transfers directly from customers. USD US None
Amazon Pay (amazon_pay) Amazon Pay is a wallet payment method that lets your customers check out the same way as on Amazon.com. USD US None
AU BECS Debit (au_becs_debit) Bulk Electronic Clearing System (BECS) Direct Debit payments from customers with an Australian bank account. AUD AU None
Boleto (boleto) Boleto is a popular payment method in Brazil where customers pay by using a Boleto voucher with a generated number. BRL BR You must have a Brazilian Stripe account to accept Boleto from your customers.
Cards (card) Cards, including Apple Pay and Google Pay, are one of the most popular ways to pay online, with broad global reach. There are different types of cards and several steps in the process. Most currencies Most locations None
Cash App Pay (cashapp) Cash App is a popular consumer app in the US that allows customers to bank, invest, send, and receive money using their digital wallet. USD US None
Custom (custom) Custom payment methods allow you to extend your payment and billing integrations with payment methods processed outside of Stripe. Most currencies Most locations None
Link (link) Link saves and autofills payment and shipping information for your customers so they don’t need to enter payment details manually. Most currencies Most locations None
NZ BECS Debit (nz_bank_account) Bulk Electronic Clearing System (BECS) Direct Debit payments from customers with a New Zealand bank account. NZD NZ None
PayPal (paypal) PayPal is a payment method that enables customers in any country to pay using their PayPal account. Most currencies Europe Requires approval
Pre-authorized debits (acss_debit) PADs are a low-cost, high volume batch processing network for financial transactions in Canada. CAD, USD CA, US None
SEPA direct debit (sepa_debit) The Single Euro Payments Area (SEPA) is an initiative of the European Union to simplify payments within and across member countries. EUR AU, CA, Europe, HK, JP, MX, NZ, SG, US None
UK BACS Debit (uk_bacs_debit) Bacs Direct Debit is a reusable, delayed notification payment method available to bank account holders from the United Kingdom. GBP UK You must have a UK Stripe account and a UK bank account to accept UK BACS Debit from your customers.

Other hosted resources to use with the customer portal

Stripe offers multiple prebuilt resources so you can bill your customers quickly and maximize revenue retention and recovery.

Payment links
Share a link with your customers to get them signed up for your service through a payment page hosted by Stripe.
Checkout
Let your customers sign up through a prebuilt payment form. You can embed it in your site or redirect your users to a page hosted by Stripe.
Pricing table
Create a pricing table in the Stripe Dashboard and embed the table in your site. Your customers select a plan then pay through Stripe Checkout.
Proxying: stripe.com/it-ch/docs/customer-management ✕